Refund policy

🔄 Returns & Refund Policy

At Bunbun’s Toy Box, every treat is handmade with love and care for your bunnies and piggies. Please read our policy before placing your order — by checking out, you agree to the terms below.

📦 Lost or Damaged Parcels

🥕 We take no responsibility for lost or damaged parcels that occur during transit, but we recommend that you contact directly with the courier service.

🐾 Returns & Refunds

🐰 Please hop through all the product details carefully before placing your order! If you have any concerns, questions, email us at info@bunnylicioustreats.com, and we’ll get back to you as soon as we can.

Once your order is placed, it’s final—no refunds for change of mind, so choose wisely for your little furball! 🐇

🌿 Spoilage Policy

🥕Our treats are made from fresh, natural ingredients and contain no preservatives. They generally last 4–6 months if the treats are stored in an airtight container.

If something doesn’t seem right with your order, please get in touch — we’ll happily review your concern.

💌 Contact Us

If you have any questions or concerns about your order, hop on over and email us at: info@bunbunstoybox.com.au. We’ll do our best to sort it out quickly.

Your bun’s happiness means the world to us! 🐰💖

Thank you for your understanding and for supporting our small business! 🌸

Frequently Asked Questions

A: 🌿 Our treats are made without preservatives, so we recommend using them by the expiry date on the label (usually 4–6 months if stored correctly). Once received, keep them in an airtight container in a cool, dry place to keep them fresh and crunchy.

A: 🐰 Every treat is handmade with love in our commercial warehouse in Vermont, Victoria. We use only fresh, bunny- and piggy-safe ingredients, carefully dehydrated to lock in flavour and nutrition.

A: 🚚 Yes! We offer free delivery on all orders over $100. For orders below $100, the shipping fee is $10 for Standard and $15 for Express.

A: 🚗 Not at the moment, but we plan to offer this service soon – stay tuned!

A: 📦 At the moment, we ship Australia-wide only. We’re hoping to hop overseas in the future – so stay tuned!

A: 🥕 Because our treats are handmade, they may vary a little in shape, size, and colour (especially when we use seasonal fruits and veggies). But don’t worry – they’ll always have the same yummy taste and quality your bun will adore!

A: 🐹 Yes! All of our treats are suitable for both rabbits and guinea pigs. If there are any exceptions, they’ll be clearly noted in the product description.

A: 🤝 We’d love to hear from you! Please email us at info@bunbunstoybox.com.au for wholesale enquiries.